Privacy Policy

Qbet Casino is committed to protecting your personal data and ensuring that it is processed securely and lawfully. This privacy policy explains how we collect, store, and use your information.

What Information Do We Collect?

When you create an account with us or place a bet, we may collect the following types of information:

Contact details: name, email address, phone number
Account information: username, password, login history
Transaction data: deposit/withdrawal history, betting activity
Device and browser information: IP address, device type, browser type

How Do We Collect Information?

We collect information directly from you when you:

Create an account with us
Place a bet or make a transaction
Contact our customer support team
Interact with our website or mobile app

Why Do We Use Your Information?

We use your information to:

Verify your identity and age
Process transactions, including deposits and withdrawals
Manage your account and provide access to our services
Improve the security of our website and mobile app
Personalize your experience and offer targeted promotions
Comply with regulatory requirements

How Do We Protect Your Information?

We take the protection of your personal data very seriously. We implement robust security measures, including:

Encryption: we use industry-standard encryption to protect your information in transit
Secure servers: our servers are protected by firewalls and other security protocols
Access controls: only authorized personnel have access to your information

Who Has Access To Your Information?

We may share your information with:

Third-party service providers who assist us with processing transactions or managing accounts
Regulatory bodies, such as the Malta Gaming Authority
Law enforcement agencies in cases where we are required to disclose information by law

How Long Do We Keep Your Information?

We retain your information for as long as necessary to comply with regulatory requirements and to maintain our business relationship. This may include:

Account history: 5 years from account closure or last login
Transaction data: 7 years from date of transaction

Your Rights

You have the right to:

Access your personal data: you can request access to your information at any time
Correct inaccuracies: if your information is incorrect, please let us know and we will correct it
Delete your account: you can close your account with us at any time
Object to processing: you have the right to object to the way in which we process your information

Changes To This Policy

We may update this policy from time to time. If we make significant changes, we will notify you through our website or mobile app.

How To Contact Us

If you have any questions about this policy or would like more information on how we use your personal data, please contact us:

We are committed to transparency and fairness in the way we collect and use your personal data. If you have any concerns or complaints, please do not hesitate to contact us.